Returns and refunds
At Uptown Jewelers, we take pride in the quality and craftsmanship of our jewelry. Please review our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Eligible items may be returned within 14 days of the delivery or purchase date.
Items must be unused, unworn, and in original condition, with all original packaging, tags, certificates, and documentation included.
Items showing signs of wear, damage, alteration, or tampering are not eligible for return.
2. Non-Returnable Items
The following items are non-refundable and non-returnable, unless otherwise required by law:
Custom-designed or custom-made jewelry
Engraved items
Resized or altered jewelry
Special orders
Gift cards
Sale or clearance items (marked as final sale)
3. Return Process
To initiate a return:
Contact us at uptownjewelers@gmail.com within the eligible return period.
Provide your order number and reason for return.
Once approved, return instructions will be provided.
Items returned without prior authorization may be refused.
4. Shipping Returns
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We strongly recommend using a trackable and insured shipping method.
Uptown Jewelers is not responsible for items lost or damaged during return shipping.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to the original payment method.
Refunds may take 10 business days to appear, depending on your financial institution.
Original shipping fees are non-refundable, unless required by law.
6. Exchanges
Exchanges are subject to product availability.
Price differences may apply.
Custom, engraved, or altered items are not eligible for exchange.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
Contact us within 48 hours of delivery.
Provide photos and order details.
We will evaluate the issue and offer a replacement, repair, or refund as appropriate.
8. In-Store Purchases (If Applicable)
Return and refund policies for in-store purchases may differ.
Please present your original receipt at the time of return.
9. Refused or Undeliverable Packages
Orders that are refused or returned as undeliverable may be subject to restocking and shipping fees.
10. Policy Changes
Uptown Jewelers reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective upon posting on the website.