Shipping and delivery

At Uptown Jewelers, we are committed to delivering your jewelry safely and efficiently. Please review our Shipping and Delivery Policy before placing an order.

1. Processing Time

Orders are typically processed within 1 business days after payment is confirmed.

Custom-made, engraved, resized, or special-order items may require additional processing time. Estimated timelines will be communicated at the time of purchase.

Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods

We offer shipping via trusted carriers selected by Uptown Jewelers.

Shipping options, costs, and estimated delivery times will be displayed at checkout.

Signature confirmation may be required for high-value orders.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location, order value, and selected shipping method.

Promotional or free shipping offers, if available, will be clearly stated on the website.

4. Delivery Timeframes

Delivery times are estimates only and are not guaranteed.

Uptown Jewelers is not responsible for delays caused by shipping carriers, weather conditions, customs clearance, or other circumstances beyond our control.

5. Domestic and International Shipping

We currently ship Worldwide.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Uptown Jewelers is not responsible for delays caused by customs processing.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Uptown Jewelers is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost, Stolen, or Damaged Packages

Uptown Jewelers is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

If your package arrives damaged, please contact us within 48 hours of delivery with photos and order details.

We will work with the carrier to investigate claims where applicable.

9. Risk of Loss

Risk of loss and title for items pass to the customer upon delivery to the shipping carrier, unless otherwise required by law.

10. Refused or Undeliverable Packages

Packages that are refused or returned due to unsuccessful delivery attempts may be subject to restocking fees and return shipping charges.

11. Policy Changes

Uptown Jewelers reserves the right to modify this Shipping and Delivery Policy at any time. Updates will be effective upon posting to the website.